Practice Area
Consumer Disputes
Deficiency of service and unfair trade practice claims across the District, State and National Commissions.
The Consumer Protection Act 2019 widened both who may complain and where. E-commerce transactions are covered, product liability is a distinct cause of action, and a complaint may now be filed where the complainant resides rather than where the opposite party carries on business.
We act for complainants in deficiency of service and unfair trade practice claims across the District, State and National Commissions, and for service providers and manufacturers defending them. Matters run from insurance repudiation and banking service failures to defective goods and professional negligence.
These proceedings are summary, which is an advantage where the documents tell the whole story and a disadvantage where they do not. Where a claim genuinely needs evidence and cross-examination, we say so at the outset rather than watch it fail on that ground.
Key Highlights
- 01Deficiency of service and unfair trade practice complaints under the Consumer Protection Act 2019
- 02District, State and National Commission proceedings, and appeals
- 03Insurance repudiation, and delayed or short settlement of claims
- 04Banking, housing and utility service complaints
- 05Product liability and defective goods claims
- 06Defence of complaints for service providers and manufacturers
Common Questions
›
Where can a consumer complaint be filed under the 2019 Act?
The Consumer Protection Act 2019 allows a complaint to be filed where the complainant resides, rather than only where the opposite party carries on business.
›
Are e-commerce purchases covered by consumer law?
Yes. The Consumer Protection Act 2019 covers e-commerce transactions, and makes product liability a distinct cause of action.
›
Is a consumer complaint suitable for every dispute?
No. These proceedings are summary, which is an advantage where the documents tell the whole story and a disadvantage where they do not. Where a claim genuinely needs evidence and cross-examination, we say so at the outset rather than watch it fail on that ground.
Also at the firm
Other Practice Areas
Corporate Litigation
Shareholder and boardroom disputes, oppression and mismanagement, and the contested control of closely held companies.
Commercial Litigation
Contractual claims, recovery actions and commercial suits before the designated commercial courts.
Property, Succession & Family Litigation
Partition and title suits, testamentary and succession matters, and matrimonial proceedings.
Criminal Litigation
Bail and anticipatory bail, quashing petitions, trial defence and economic offence matters.
Arbitration
Domestic and institutional arbitration, interim relief, and the enforcement and setting aside of awards.
Insolvency & Bankruptcy
Proceedings before the NCLT and NCLAT for financial and operational creditors, and for corporate debtors.
Real Estate Disputes
Delayed possession, refund and specific performance claims, and proceedings before the RERA authorities.
Writ Litigation
Constitutional challenges and writ petitions against state action before the High Courts and the Supreme Court.
Regulatory Practice
Representation before sectoral regulators and statutory tribunals, and challenges to regulatory orders.
Intellectual Property Disputes
Trade mark, copyright, design and passing-off actions, including interim injunctions and enforcement.